This Privacy Policy will explain the following regarding use of our site:
- What information does Phantom*SF collect from you?
In order to better provide you with numerous products and services, Phantom*SF collects two types of information
about its visitors: Personally Identifiable Information and Non-Personally Identifiable Information. The
primary goal in collecting information from you is to provide you with a smooth, efficient, and customized
experience while using this site.
Personally Identifiable Information
This refers to information that lets us know the specifics of who you are. Personal information is
requested when you order a product or service, and send us feedback. For example,
this information might include your name, billing address, shipping address, telephone number, e-mail address,
credit card or other payment information, and product details. With this information, Phantom*SF can fill your
orders and better provide you with personalized services. For a few services, Phantom*SF may collect your personal information
on behalf of other merchants and share it with them as to be able to fill your order more efficiently . For example, should an
item you request to purchase already be sold, Phantom*SF will try by all means to fulfill your order and contact other sources,
with identical items, in the hope to obtain these items elsewhere, whereas merely the shipping information is shared.
Non-Personally Identifiable Information
This refers to information that does not by itself identify a specific individual.
Going forth, we may gather certain information about you based upon where you shop on our site in several ways.
This information is compiled and analyzed on both a personal and an aggregated basis. For example,
this information may include the Web site's Uniform Resource Locator ("URL") that you just came from,
which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. A URL
is the global address of documents and other resources on the World Wide Web. An IP address is an identifier
for a computer or device on a Transmission Control Protocol/Internet Protocol ("TCP/IP") network, such as the
World Wide Web. Networks like the Web use the TCP/IP protocol to route information based on the IP address
of the destination. In other words, an IP address is a number that is automatically assigned to your computer
whenever you are surfing the web, allowing web servers to locate and identify your computer. Computers require
IP addresses in order for users to communicate on the Internet, browse and shop.
- Where do we collect information from you and how do we use it?
Our primary goal in collecting personal information is to provide Phantom*SF's visitors with a valuable customized online
experience. We use the customer contact information to fill orders, contact purchasers to inform them of their order
status, to send promotional information, to enhance the operation of this site and administer our systems.
Demographic data also may be collected at this site from third party advertising servers or content servers,
who provide us with the zip code and area code associated with a visitor's server, along with pages
viewed on our site. We review the actions of the Phantom*SF visitors on an aggregate basis to determine
customers' preferences. Phantom*SF may also do research on our visitors' demographics, interests, and pages
viewed based on the information provided during ordering, a promotion, from our server log files.
We will use this data to tailor the visitor's experience at our site, to improve our marketing and promotional efforts, to
statistically analyze site use, to improve our product offerings, and to customize this site's content, layout, and services.
Phantom*SF receives reports from third party ad servers and content servers, that tells us how many ads were presented
and clicked upon or what content was served.
Ordering
When you order from Phantom*SF, we collect personally identifiable information from you. If you order one of our products
or services, we will collect and maintain your name, e-mail address, billing address, shipping address, telephone
number, product selections, credit card or other payment information, order number, referring URL, IP address,
page you bought from and a password. We collect this, and other information, as disclosed in this Policy, in
order to fill your order, to communicate with you about your order and to send you promotional materials.
Before confirming your order, you will have the opportunity to review the product order form and make changes
and additions to the information it contained and these changes will be automatically kept for future use.
Gift Certificates
If you purchase a gift certificate from our site, you will give us the recipient's name and e-mail
address if you wish to send the certificate by e-mail. If you wish to send a certificate by
regular mail, you will give us the name, mailing information and phone number for the recipient.
The recipient information you give us will only be used to send the gift certificate and for no other purpose.
Contact Information and Third Party Data
If you contact Phantom*SF or our customer service representatives by telephone, e-mail or letter,
we may keep a record of your correspondence or comments. If you report a problem with our site,
we may collect such information in a file specific to you. If you contact us through our feedback
area or by calling, we may ask for your name, e-mail address and order information in order to send you a reply.
If other users or third parties send us correspondence about your activities or purchases on our site, we may keep the
information in a file specific to you.
Affiliate Program
Our Affiliate Program (Affiliate Connection) is administered by a third party, on a third party's Web site.
Any information collected by them is not governed by this Policy.
Advertising
We may display advertisements on our site. By knowing a little about you, Phantom*SF will be able to deliver
more relevant advertisements and content to you in the form of targeted banners and promotions.
For example, advertisers give us an advertisement and tell us the type of audience they want to
reach (e.g., buyers of Flowers). Phantom*SF takes the advertisement and includes it in a Phantom*SF
e-mail to prior customers meeting that criterion. We may also have third-party advertising servers
display ads linked to certain search terms that you have entered, or to certain pages that you are viewing.
In this process, advertisers never have access to individual account information. Additionally, Phantom*SF
may share aggregated data with advertisers.
Cookies
We may use cookies and may allow others to use cookies in the operation of our siteclick here.
- Who is collecting your information?
Ad Servers and Content Servers: We may use third party ad servers or content servers to serve ads, product information,
or other information both on and off our site. Those third parties
may use "action tags" throughout the site to count the number of visitors who click on a banner ad or
other information and to track the number of customers who continue on to make a purchase. They may
also place their own "cookie" on your computer to help those ads to run. We do not provide them with any
of your Personally Identifiable Information. For more information about the information they collect,
please see the section "Use of Cookies and Action Tags" below.
Image Servers: We may use a third party image serving company to serve the graphics that visitors see on
our site more quickly. They collect a visitor's IP address and the URLs of any graphics viewed and the
date and time of the visit. However, they do not collect and we do not provide them with any Personally
Identifiable Information. They may also use a "cookie."
E-mail Services: We may use a third party to send promotional e-mails to customers.
Images contained in the email may be served by the third party. They collect certain information about you
such as your IP address, browser type, your operating system, the country and server your computer is logged
onto, where the servers that your computer is logged onto is located, the time and date that a particular email
was viewed, the area code and zip code associated with your server, and whether you responded to a particular ad
or email, products viewed and whether you continued on to make a purchase. They may use a "cookie" or "action
tags."
Marketing Partners, Co-branded Services, Framing/Windows on Third-Party Sites: We may run promotions for merchants where
you may visit the merchants' sites. In some of those promotions, a window or
frame containing the merchant's site may appear. Any time you are in a window, you should assume that your personal
information is being collected, used and disclosed in accordance with that merchant's policies. This Privacy Policy
does not apply to information that you supply to those merchants. Any information that you share with them will be
used and disclosed in accordance with that merchant's privacy policy. However, once you click on a return link to
our site, you can expect that further information that you disclose will be treated in accordance with this Policy.
Links and Banner Ads to Third-Party Sites: Please be aware that our site may contain links to other sites on the
Internet that are owned and operated by third parties. The information practices of those websites linking from or
to our site are not covered by this Policy. These other sites may send their own cookies to users, collect data, or
solicit personal information. Additionally, other companies or ad servers, which place advertising on our site may
collect information about you through the use of cookies when you view or click on their advertising. We cannot control
this collection of information. You should contact advertisers directly if you have any questions about their use of the
information that they collect.
- With whom do we share your information?
Fulfillment: The information collected by Phantom*SF is used for processing orders, keeping you informed about your
order status, for statistical purposes, for improving our site and its performance, to serve ads, and to notify you
of products or special offers that may be of interest to you. We will disclose your Personally Identifiable Information
to third parties to charge your credit card, fill your order, deliver your order. For example, we must release your credit card
information to the card-issuing bank to confirm payment; and release your address and telephone information to the delivery
service to deliver products that you ordered, should they no longer be available at Phantom*SF.
Other Parties: We do not sell, trade, or rent your Personally Identifiable Information to others without your consent.
We may provide Non-Personally Identifiable Information about our customers' sales, traffic patterns, and related site
information to third parties, but these statistics do not include any Personally Identifiable Information.
We may release account information when we believe that such release is reasonably necessary to enforce or apply our
Terms and Conditions or to protect the rights, property, and safety of Phantom*SF, our users, or others. If customers
do not pay us for products ordered, we may submit their account information to a third party collection agency.
Services Provided on Our Site: Except as otherwise stated in this Policy, without your consent, Phantom*SF does
not disclose its customers' Personally Identifiable Information to other merchants. Where you sign up for goods
or services offered through our site, but sold directly to you by a third party, we give your personal information
to that third party (e.g., items possibly no longer available at Phantom*SF).
Ad Servers, Advertisers, Image Servers and Website Analysis Agents: These third parties
use their cookies' identification numbers and internal web site tracking features to serve ads on our
site and to collect aggregated information to create statistics about our customers and visitors, traffic
patterns, and related site information. In the event that our ad servers collect any Personally
Identifiable Information on our behalf, it will not be used by them or disclosed to any third parties.
Compliance with Service of Process or Law Enforcement: Occasionally Phantom*SF may be asked by law
enforcement or judicial authorities to provide Personally Identifiable Information to the appropriate
governmental authorities. We will disclose Personally Identifiable Information upon receipt of a court
order, subpoena, or to cooperate with a law enforcement investigation, without prior notice to you.
Phantom*SF fully cooperates with law enforcement agencies in identifying those who use our services for
illegal activities. We reserve the right to report to law enforcement agencies any activities that we believe to be unlawful.
- How can you update or correct your Personally Identifiable Information?
We believe you should have the ability to access and edit the personal information that you have provided to us.
During the online ordering process you can review, change, or delete the information that you have submitted.
You may change any of your personal information in your account online at any time. We encourage you to promptly
update your information if it changes. You may ask to have the information on your account deleted or removed;
however, because we keep track of past purchases, you cannot delete information associated with past purchases.
Also, as a security measure we "back up" the data stored on our systems, and such prior information cannot be
completely removed from our databases. As a result, you should not expect that all of your Personally Identifiable
Information will be completely removed from our backed-up databases.
- What are your choices regarding collection, use, and distribution of your information?
Email: We may from time to time send you e-mail or other communications regarding current promotions, specials
and new additions to the Phantom*SF site. You may "opt-out," or unsubscribe from our newsletters by following the
unsubscribe instructions in any e-mail you receive from us, or by sending an e-mail to optout@phantomsf.com. After
doing so,Phantom*SF users will not receive future promotional emails unless they open a new account, or sign up
to receive newsletters or emails.
Ad-servers and other Content Servers: You may also set your browser so that it will not accept "cookies" to prevent assignment from the ad server of a unique identifier; however, you will be unable
to shop on our site if you do so.
- What security precautions are in place to protect against the loss, misuse, or alteration of your information?
In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third
party banking, processing agents and distribution institutions. They receive the information needed to verify and
authorize your credit card or other payment information and to process and ship your order.
When you access your account information, the information is kept on a secure server.
All of the customer data we collect is protected against unauthorized access by physical security means.
- A special note about children's privacy
You must be at least 18 years old to have our permission to use this site. Our policy is that we do not
knowingly collect, use or disclose Personally Identifiable Information about visitors under 18 years of age.
If you are the parent or guardian of a minor under 18 years of age and believe that they have disclosed
personally identifiable information to us, please contact us at privacy@phantomsf.com so that we may delete the
minor's information.
- phantomsf.com and third-party use of "cookies" and "action tags."
PhantomSF.com Cookies: Are currently not activated.
Ad Server and Content Server Cookies: We may use an outside ad serving company or content server to display banner advertisements
and other information on our site or to serve promotional emails.
As part of their service, they place a separate cookie on your computer. Except for the company that serves our promotional emails, Phantom*SF does not provide
third-party ad servers with any of your Personally Identifiable Information.
Phantom*SF may and its third party ad servers do collect and use Non-Personally Identifiable Information about you, such
as your IP address, browser type, the URLs from which you came, referring site's domain types (e.g., .com),
operating system, the country, the server your computer is logged onto, where the servers that your computer
is logged onto is located, the pages of our site and products that visitors viewed during their visit, where an ad was placed
on a specific web site page, the time and date particular ads were served, the area code and zip code associated
with your server and whether you responded to a particular ad, and a receipt identifier.
Our third-party ad servers will occasionally use outside agents, whose computers will serve ads
on our site in the same manner and under the same conditions as above. In addition, other ad
serving companies or advertisers may place banner ads on our site in the same manner as above,
but we do not disclose to them any Personally Identifiable Information.
Image Server Cookies: As part of the ad-serving process, a third party may serve graphics upon our
site. In order to customize their service, they may also place a cookie upon your computer.
While Phantom*SF does not control their use of that cookie, no Personally Identifiable or individual
customers' product information is collected.
- You should carefully review privacy policies of any third party sites accessible from Phantom*SF.
Other sites accessible through our web site have their own privacy policies and data collection, use and disclosure practices.
Please consult each site's privacy policy. Phantom*SF is not responsible for the policies or practices of third parties.
Please be aware that this site may contain links to other sites on the Internet that are owned and operated by third parties.
The information practices of those web sites linked to Phantom*SF are not covered by this Privacy Policy. These other sites may
send their own cookies to users, collect data, or solicit personal information. Additionally, other companies that place
advertising on our site may collect information about you when you view or click on their advertising through the use of cookies.
We cannot control this collection of information. You should contact these advertisers directly if you have any questions
about their use of the information that they collect.
On behalf of various sponsors, Phantom*SF provides sponsored links to third-party web sites. If you click on a
sponsored link or banner ad, a "window" or "frame" containing a third-party's web site may appear in the foreground
with the phantomsf.com web site in the background. Unless you are on Phantom*SF's web site, any time that you have moved to
a window, you should assume that your personal information is being collected, used and disclosed in accordance
with the windowed site's privacy policy (if any). If you are unsure as to whose privacy policy applies, please
contact us by e-mail at privacy@phantomsf.com, or by sending a letter to the address below.
- Contacting Phantom*SF about privacy questions or concerns
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with
this site, please contact Phantom*SF by sending a letter to:
Attn: Privacy Compliance Officer
Phantom*SF
234 Collingwood St.
San Francisco, CA 94114-2419
You may also contact Phantom*SF by e-mail at privacy@phantomsf.com.
- Privacy Policy changes
This Privacy Policy was last changed on Jan 14, 2003. If Phantom*SF makes changes to any terms
or conditions of the Privacy Policy, the changes will be posted in this document so that you will
always know what information we gather, how we might use that information and to whom we will disclose it.
We may change, modify, add or remove portions of this Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you otherwise.
