Our Business
Frequently asked questions:
1. What is Phantom*SF’s eBay Listing Service?
Phantom*SF’s eBay Listing Service is an eBay drop-off service. We researched the drop-off concept designed to assist individuals selling their items on eBay. Through our online presence and activities on eBay, Phantom*SF makes it easy and convenient for our customers to sell on eBay. Phantom*SF was founded in 2001 in San Francisco and has successfully executed eBay listings. Phantom*SF’s fees are highly competitive within the industry.
2. What can be sold through Phantom*SF?
We accept a wide variety of items, from cameras and computers to purses and musical instruments. Items must be legal to sell on eBay, be shippable by USPS or UPS, have an eBay value of over $100.00 and weigh less than 130 pounds. We currently do not accept large furniture items and rugs.
3. Will items be safe?
Items will be professionally packaged, either at a UPS Store or through our trained personnel and shipped. They are insured for their fair market value. Phantom*SF has processed thousands of eBay listings and stands behind every sale.
4. What's the benefit to the consumer?
Ease and convenience are the greatest consumer benefits. Phantom*SF’s processing area is staffed with a variety in expertise: photography, ad copy, research and customer service. Running a listing on eBay can be time consuming and involve a lot of customer contact and other nagging details. Phantom*SF does all the work. Additionally, by simply dropping their item off, Phantom*SF sellers benefit from the confident bidding that comes with Phantom*SF’s great Customer Feedback, for successfully closed eBay listings.
5. How are items tracked once they're dropped off?
From the Phantom*SF processing area, the item can be tracked through traditional UPS / USPS tracking software at USPS.com or UPS.com. As soon as the item is launched on eBay, customers will receive an e-mail notification from Phantom*SF that their item is live on eBay. They will be provided a link to eBay, through which they can view and follow the listing.
6. How can customers check the status of their items?
· They will receive an email messages informing them of the launch of their items on eBay.
· They can check the status at any time on eBay; simply sign in on eBay and go to
Phantom*SF
· They can call (415) 864-1338. Customer Service is available 7 days a week from 12pm -
6pm (PT).
· They can go directly to our eBay Page to view all our current auctions. Click the following
link to view: Phantom*SF on eBay.
· They can send email to phantomsf@phantomsf.com.
7. How long are the eBay auctions?
Generally Seven days, however variable: Three / Five or Seven days (Whatever makes best sense).
8. How long does it all take?
Items will be listed on eBay within two weeks. The eBay listing runs its course. Customers will receive a check 6 – 8 weeks after Phantom*SF receives cleared payment from the buyer.
9. What if an item doesn't sell?
If an item doesn't sell in our General Listing Service, it can be picked up after remittance of our $25.00 minimum fee. Alternatively you have the option to upgrade to our Reserve Price Service. Items not picked up within 15 days upon notification, will be considered abandoned.
10. Why is there a desired minimum $100.00 selling price for each item?
The processing costs involved are such that accepting items of a lesser value would result in customers receiving very little in return for their goods.
11. Why do you recommend that eBay auctions start at $19.99 versus a stated minimum amount?
The items that we accept sell very well on eBay.
In our experience, selecting a $19.99 starting price usually results in a higher final sale price because there will be more bidders. Customers of course can select a reserve price if so desired. (A$30.00 non-refundable fee is required, plus 1 of the reserve price).
Although we will strive for the highest sale price, Phantom*SF is legally required to accept the highest bid an item receives; we cannot return it to you if it sells for less than you think it's worth.
12. What if an item sells below the $100.00 minimum estimated value?
On occasion, items will not perform to expectations, and eBay and Phantom*SF cannot guarantee any item's performance. Phantom*SF will commission all listings at a minimum $20.00. It's in Phantom*SF’s interest to see that each item has a chance to succeed, and we do everything we can to make this happen.
13. Why can't larger items and furniture be sold through Phantom*SF?
The vast majority of items that sell on eBay weigh less than 130 pounds. To be efficient, we have constructed our processing area to accommodate this reality. In addition, shipping charges could be counter productive to achieve higher bids. We will continually evolve our assortment of accepted items to best serve the market.
14. Why does Phantom*SF accept some items and not others?
Due to third party relationships, eBay regulations and our own sensibilities, Phantom*SF will not sell sexually explicit material, some weapons, counterfeit goods, items deemed by UPS / USPS to be hazardous, or any other items outlined in eBay's prohibited items list. It's also noteworthy that even though you can find just about anything on eBay, not everything on eBay sells for high prices. Phantom*SF has worked hard to identify items that will yield healthy returns for our sellers. Additionally, given handling costs implicit in most eBay transactions, Phantom*SF has focused on accepting and selling items that can be transported relatively inexpensively and safely.
15. How can I learn more about Phantom*SF?
Simply visit the www.phantomsf.com section of Phantom*SF’s / Phantom*SF’s website.
For additional information, please contact Customer Service:
